Monday, August 14 2020

Retail season this fall is off to a shaky start Retail season this Fall is off to a shaky start. Amazon Prime Day that usually kicks off the Back-to-School shopping frenzy is postponed to sometime in October this year. Prime Day or not many publishers with e-commerce capabilities aren’t missing a beat and setting Read more…

Friday, August 10 2020

Why conversational analytics is the biggest trend in CX As if it wasn’t tough already, e-commerce is going to get tougher. And to attract new customers, you’re going to need to do better than improving your checkout process. That’s where conversation AI and analytics come in. Gartner gave NLP and Read more…

The battle for short-form video

I’ve been a little distracted by the political drama surrounding TikTok.  But as entertaining as it is to see Trump’s antics and Microsoft rushing to meet the September 15th deadline, the bigger picture here isn’t just about the politics. It’s about who will own short-form video – and with it the Read more…